- Place : - Rue de la Roquette, 36 - 6532 Thuin
- Date : 09-11-2025
- Time : From 09:00 to 16:00
- Site : www.walloniedesign.be
The "What service(s) for what citizen(s)? - public services innovate with the user" discussion makes up the portrait of service design and points out the potential of its use within the context of politics and public services.
The public services and citizens services conception is more and more complex and is becoming increasingly important.
The designer role is traditionally to work out practice and use, and to provide innovative and attractive solutions. In recent years, the methods are often applied to services, and evolve towards participatory design, which integrates the user perspective well in advance of the project.
Throughout the day, a French witness will share his experience using the service design in the public sector. Participants will also have the opportunity to practice some of the tools in workshops specially designed for this day.
Objective: To discover the service design and learning to integrate it into its organization in order to provide citizen-centered services.
Program
8h30: Arrival of the participants
9h00: Welcome speech
9h15: Presentation of service design in the public sector
9h45: Testimony of Sylvain Petit (Nord - Pas de Calais Region)
10h45: Coffee break
11h00: 3 workshops to choose from:
- Empathy, put yourself in the user's shoes
- Innovation, finding creative solutions
- Prototyping service, scenarios, testing and improvement
12h30: Lunch
14h00: Linking the workshops
14h45: Conceiving a public design market
15h30: Day conclusion
16h00: Networking cocktail with designers from different disciplines
Target public?
This event is mainly aimed at an audience of public representatives and officials, but also at anyone interested in the topic of service design in the public sector.
Attention! The number of participants is limited. Registration will be open soon
Contact
+32 4 2 37 97 37
About the organizer
Wallonie Design is an organization connecting companies and designers. Its mission: sensitize, inform, guide, connect and validate. Its actions are aimed at entrepreneurs, designers, design students, institutions and the general public concerned about design and / or its industrial integration. Its goal: developing economic activity in Wallonia.
Wallonie Design was established in 2005 under the initiative of Jean-Claude Marcourt, Walloon Economy Minister, and Paul-Emile Mottard, Province Delegate for Culture in Liege. It is a non-profit organization supported by the Walloon Region and the Culture Department of the Province of Liege.
